"Facilitating with FINESSE" Will Make You Better at Root Cause Analysis
JD Solomon's new book focuses on helping technical professionals become better facilitators.
JD Solomon's new book, Facilitating with FINESSE, includes guidance and tips for improving root cause analysis. The book will be released in May of 2023.
An Excerpt
“The pre-session exchange for root cause analysis should consist of live interviews. The reason is that participants' emotions are always elevated because they expect the root cause analysis to be a "blame game." Assigning blame is not the purpose of a root cause analysis, but it happens enough in the real world for it to be a fair assumption for participants.
An important part of all root cause analysis is conducting interviews. The pre-session exchange should not be confused with, or substituted for, the one-on-one or small-group interviews that will be conducted as part of the assessment. The goal of the pre-session exchange is to establish rapport, help participants understand the scope, provide participants with a request for information, prepare the facilitator for sensitivities or conflict points, and answer questions. The point of the pre-session exchange is NOT to solve the problem.”
More About Facilitating with FINESSE
The book cover ten facilitation topics ranging from root cause analysis to master plans which technically trained professionals often find themselves facilitating. The problem is that most technical professionals have no formal training in facilitation. This book provides a formal approach and associated tips from being successful.
Founded by JD Solomon, Communicating with FINESSE is a not-for-profit community of technical professionals dedicated to being highly effective communicators and facilitators. Learn more about our publications, webinars, and workshops. Join the community for free.